How long will my order take to send?
We strive to get your order to you as quickly as possible, sometimes next day, sometimes you may have to wait a few days or so – but we will do our utmost to get it to you within 7 – 10 days at the most. It really is dependent on the time of year – wedding season, ie, February to September, sees us inundated with orders! It is also very much dependent on what you have ordered – many of our products need to be personalised or cut to order and this takes longer than off-the-shelf items such as paper. That said, we can often accommodate short-notice orders – please contact us if you need your order as a matter of urgency (please see below section on urgent orders).
PLEASE READ CAREFULLY OUR DELIVERY OPTIONS INFORMATION BELOW – we know, it does seem rather tedious (yawn), but it will explain a lot and save any annoyance later if you don’t get delivery when you expect it!
There are two delivery options:
First class delivery
Applies to all non-personalised items, and orders up to a value of £25.00. If you need your order urgently, please see our URGENT ORDERS section below.
Please note that first class delivery is not always next day and can take a few days to arrive. Royal Mail does not guarantee next day with first class. If you need your order urgently please see the relevant section below. We also offer a tracked services.
This option is trackable and requires a signature. You can specify somewhere safe for the item to be left if you wish – just let us know in the notes section when you order. However, we cannot be held responsible if your order is left in a safe place and goes missing! This is the default delivery option for orders over £25. This is because the compensation level is higher if orders go astray, it is trackable and a signature can help with finding out who signed for it if delivery is in, say, a workplace.
If you must have your order the day after you place it PLEASE PHONE US! We need you to phone because not all orders can be done the same day, especially personalised ones. Please also phone us if you have a deadline – please do not include deadline dates in the notes of your order as we will not see it until we open your order and it may be too late by then.
We also offer free delivery on orders over £65 (how jolly kind of us!) Free delivery applies once your order has reached £65 – yippee! This is a second class service so will take a good few days to get to you, maybe as long as a week.. When you get to £65 or over in the checkout area you will also have the option to upgrade to the tracked service (delivery 24 hours after despatch) – we would strongly recommend paying a bit extra for this service as the compensation level is higher if anything should go wrong during delivery and it is much quicker than second class. Plus the order is trackable, which 2nd class isn’t.
DELAY, LOSS OR DAMAGE
Please let us know immediately of any damage or delay caused with the delivery of your order, so that we can start a prompt claims process with Royal Mail. Please allow a reasonable time for delivery with regard to non-trackable items before claiming a loss from us as Royal Mail will not consider anything lost until 15 working days have elapsed. Once parcels leave us they are at the mercy of Royal Mail and we have no control over their tender care so please do not get cross with us if delays happen – we are sensitive souls and do our best to get your order to you on time!
If you have advised us of somewhere safe to leave your order, we cannot be held responsible if it goes missing after delivery, so please make sure the place you specify is safe! Also, make sure you specify somewhere out of the rain! We will not refund orders that go missing after delivery has been made or have been left exposed to all that the weather can throw at them.
If a parcel is returned to us because the customer was not in to sign for it, or a card was left and the customer did not rearrange delivery or pick up, there will be a further re-delivery cost to be paid. If the customer is not in and doesn’t contact the courier to rearrange delivery, then an additional charge of £12 will be made to cover the charge made to us by the courier company for returning.
Our delivery information is necessarily long but we hope we have explained it OK! If what we have said has resulted in your utter bewilderment, then please feel free to contact us for further enlightenment!